FAQ | BACK LC LTD

What types of products do you offer?

We offer a wide range of high-quality bags, including backpacks, totes, travel bags, and accessories, all made from locally sourced materials. Each product is designed with durability, functionality, and style in mind.
How do I place an order?

Simply browse our online store, add items to your cart, and proceed to checkout. We accept all major payment providers and M-Pesa to make your shopping experience as easy as possible.
Do you ship outside Nairobi?

Yes, we offer shipping worldwide. For international and orders outside Nairobi but within Kenya, reach us via whatsapp on +254712991593 with your order, location and preferred courier for a customized order link that includes the shipping rate. Customs fees and import duties are the responsibility of the customer. For more information, check out our Shipping Policy.
What is Consolidated Shipping?

Consolidated shipping is a free shipping option where we ship all consolidated orders on Thursdays. By selecting this option, you can save on shipping costs and contribute to a more eco-friendly delivery approach.
What is your return policy?

We offer a 5-day return policy. If you're not satisfied with your purchase, you may return it within 5 days of delivery for a refund or exchange, provided it meets our return conditions. Please see our Return Policy for full details.
Do you offer a warranty on your products?

Yes, select products come with a one year warranty that covers manufacturing defects. For more information, please review our Warranty Policy.
How can I contact customer support?

You can reach our customer support team via email at backlc.ltd@gmail.comor by phone at +254712991593. Our hours of operation are Monday - Friday, 9:00 AM - 5:00 PM Kenyan time.
What should I do if I received a damaged or defective item?

If you received a damaged or defective item, please contact us immediately at +254712991593 with photos and your order number. We’ll work with you to resolve the issue as quickly as possible.
Do you offer gift cards?

Yes, we offer digital gift cards available for purchase on our website. Gift cards are a great way to give the gift of choice to friends or family members!
How can I stay updated on new products and promotions?

Follow us on [Social Media Links] or sign up for our newsletter to receive the latest updates, exclusive discounts, and product launches straight to your inbox.